"Confidential, honest and accurate."
Latu Leauga, Managing Director, Challenge Cleaning Limited

"Preventing Violence in the Home contracted Esemel to develop manuals for managers and services. Linda and Veronica conducted detailed in-depth interviews with each individual and developed a draft outlining the essential features of each role, and the "how to" descriptions for each task. The draft was then revised a number of times until we felt as though it captured all facets of the position or service.

This process was thoroughly enjoyable and interesting, and helped us to clarify roles and responsibilities and services in a way that is accessible to any new staff members needing to learn how their service functions. Linda and Veronica are highly skilled at capturing the essentials and documenting them in a clear concise format. They understand that people have different ways of learning so they use flowcharts and narrative descriptions in order to suit all users.

We now feel "future proofed" if one of our management team is incapacitated for any reason, because the manuals clearly outline priorities, actions, tasks and plans. The services manuals are essential reference material for services staff and are also excellent training tools for new team members. "
Jill Proudfoot, Client Services Director, Preventing Violence in the Home

"Very proactive and helpful, a pleasure to work with."
Melanie Llewelyn, Office Manager, Auckland Wide Electrical

"The new version of my operations manual that Veronica created for me has made me realise how the one I had created was lacking a lot of essential detail. Also, how important it is to have this more comprehensive manual for new staff inductions and, even more importantly, if I am totally out of action for a while. Thank you for that Veronica. Your services was on time, thorough, completely professional and you understood my business perfectly."
Lee McKeown, Owner, Arcadia Design Store

"Linda, on behalf of the Waitakere City Water Polo Committee, I would like to thank you for producing our 2008 Manager’s manual. It is an outstanding document that clearly outlines all the duties of the team manager. Not only does it include official forms and useful templates to be used throughout the season, it also has many practical ideas that help to make the manager’s job easier.

All feedback from managers has been extremely positive. To coin a phrase, it has meant that we are all 'dancing to the same tune' and furthermore the information and resources contained within the manual have made our managers feel well supported. With the manager’s manual in operation we look forward to a very well organized, hitch-free season of water polo. Thank you again."
Jan Llewell, Waitakere City Water Polo Committee